I'm Muhammad Alkhateeb ("Khateeb"), a multidisciplinary professional with 20+ years across creative, educational, and commercial sectors. Born deaf in 1978 in Giza, Egypt, to a military family, I turned that challenge into a foundation of resilience and discipline.

I began as a freelance graphic/web designer (HTML5, CSS3, JavaScript, Adobe Creative Suite, MS Office), then moved into Amazon Seller Partner Support & Brand-VAR in late 2023. My certifications include Paratrooper Instructor, PADI Divemaster, and Microsoft Certified Trainer, and I took part in a Microsoft-led Guinness World Record for the largest AI online lesson in 24 hours.

Outside work, I enjoy reading, design, scuba diving, photography, film, travel, and teaching — always seeking new challenges and ways to make an impact.

• Amazon Selling Partner Support Associate

  Amazon | Egypt | Nov 2023 - Still

  • Managed high-volume email and chat support for international sellers, showcasing multitasking skills.
  • Provided bilingual support in English and Arabic, ensuring effective communication.
  • Delivered exceptional customer service with empathy and professionalism, ensuring high satisfaction.
  • Utilized SOPs, help docs, Slack, and Outlook to offer accurate, timely support.
  • Coordinated with fulfillment centers, carriers, and stakeholders to optimize workflows.

• Web Designer

  NEN - National Education Network | Egypt | Sep 2010 - Aug 2023

  • Create engaging, user-friendly web page layouts, banners, and icons to enhance UX.
  • Optimize graphics and layouts for desktop, tablet, and mobile, ensuring consistency across devices.
  • Collaborate with developers to integrate graphic elements that are both aesthetic and functional.
  • Align design elements with brand identity, maintaining consistency across platforms.
  • Update visuals, monitor performance, and refine designs based on feedback for better UX and performance.

• Creative Graphic Designer

  Lista Corporate | Egypt | Jan 2022 - Aug 2023

  • Create logos, brochures, posters, ads, and digital media to convey brand identity.
  • Arrange text, images, and graphics with attention to typography, color, and spacing.
  • Collaborate with project managers and marketing to understand briefs and deliver design solutions.
  • Incorporate feedback to meet project objectives and ensure design alignment.
  • Communicate effectively to ensure design expectations are met and executed.

• Creative Art Director

  Al-Mersal Trading Company W.L.L. | Kuwait | Sep 2008 - Dec 2009

  • Lead design of in-store displays, campaigns, and digital content, ensuring brand consistency.
  • Conceptualize and design exhibitions and trade show booths to enhance brand impact.
  • Collaborate with marketing, sales, and product teams to align designs with strategies.
  • Oversee execution, budgeting, timelines, and coordinate with suppliers for successful setups.
  • Create engaging displays and exhibition setups that drive sales and foster loyalty.

• 2025 :: Guinness World Records | Official Attempt
• 2023 :: Microsoft - MCT 10 Years Anniversary
• 2019 :: National Education Network - eExam.uk Project
• 2018 :: ITIDA / TIEC -TAMKEEN Competition
• 2018 :: Microsoft - MCT 5 Years Anniversary
• 2015 :: Microsoft - MIE Innovative Educator

• Amazon PWD MENA & TR Association

  PWD EG Deaf | 2024 :: Present

• National Education Network (NEN)

  Microsoft Certified Trainer #3764 | 2013 :: Present

• Professional Association of Diving Instructors (PADI)

  PADI Divemaster #344351 | 2014 :: Present

• PADI Emergency First Response Ltd

  Emergency Responser CPR (BLS) / First Aid - Adult #344351 | 2014 :: Present

• Syndicate of Plastic Arts (SPA)

  Visual Artist | 2001 :: Present

• Egyptian Parachuting & Air Sport Federation (EPAF)

  Paratrooper Instructor #90 | 1999 :: 2005